Return policy

PureHaus Return Policy

At PureHaus, we stand behind our products. If something isn’t right with your order, we’ll do our best to make it right.

Apparel Returns

Clothing items may be returned within 30 days of delivery if they are unworn, undamaged, unwashed, and in original condition with tags still attached.

Once we receive and inspect the item, a refund or store credit will be issued to your original payment method.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Coffee & Consumables

Due to the nature of food products, coffee and other consumables cannot be returned once opened.

If your order arrives damaged, defective, or incorrect, please contact us and we will replace the product or issue a refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us within 7 days of delivery with your order number and a photo of the issue so we can resolve it quickly.

How to Start a Return

To start a return, contact us at:

purehausbrew@gmail.com

Include your order number and reason for the return and our team will provide next steps.